Privacy Policy

Last updated: 19 August 2026

Alpi Dent Antalya ("Alpismile", "we", "us") is a trading name of DEEP SMILE ÖZEL SAĞLIK HİZMETLERİ TURİZM İNŞAAT VE TİCARET LİMİTED ŞİRKETİ, a dental clinic located in Antalya, Türkiye. We are committed to protecting your personal data. This policy explains what we collect, why, and the rights you have — under the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and, where applicable, the EU/UK General Data Protection Regulation (GDPR).

It applies to our website (alpismile.com), our patient relations platform, and the communication channels we use to talk to you — including phone, e-mail, WhatsApp, Instagram, Facebook and Facebook/Instagram lead advertisement forms.

1. Information we collect

Identity & contact details — name, phone number, e-mail address, country, city, preferred language, date of birth and, where needed for travel arrangements, passport details.
Health information you choose to share — photographs, X-rays, dental history, medications and similar information you send us so our dentists can assess your case and prepare a treatment plan. We only process health data with your explicit consent.
Communication records — messages, e-mails, notes of phone calls and (where announced at the start of the call) call recordings.
Enquiry & marketing data — how you found us (advertising campaign, source channel), your consent preferences, and appointment or quotation history.
Technical data — basic log data when you use our website or patient platform (IP address, browser, access times), used for security.

2. Where the data comes from

Directly from you — through website forms, phone, e-mail, WhatsApp or social media messages, or in person at our clinic.
Facebook / Instagram lead forms: when you submit one of our advertisement forms on Meta platforms, Meta transmits the details you entered (such as your name, phone number, e-mail and your answers) to us through Meta's API so that we can respond to your enquiry.
From our staff, who record notes of your consultations and treatment process.

Data received from Meta platforms is used solely to respond to your enquiry and manage your treatment process. We never post on your behalf, and we do not use your health information for advertising or ad targeting. If you consent to marketing measurement, only technically hashed (irreversibly encoded) contact identifiers and non-medical event data (e.g. "an appointment was booked") may be shared with Meta to measure advertising performance.

3. Why we process your data

To answer your enquiry and provide quotations and treatment planning (performance of a contract / pre-contractual steps).
To assess your dental case — health data, processed only with your explicit consent.
To organise appointments, travel and accommodation connected to your treatment.
To meet our legal obligations, including statutory retention of medical records under Turkish health legislation.
To send you marketing communications — only where you have given consent, which you can withdraw at any time.

4. Who we share it with

We do not sell your personal data. We share it only with:

our dentists and authorised clinic staff, on a need-to-know basis (clinical data is access-restricted);
service providers that help us operate — IT hosting, communication and messaging providers — bound by confidentiality and data-processing obligations;
public authorities where the law requires it.

Where data is transferred outside your country, we apply the safeguards required by KVKK and the GDPR.

5. How long we keep it

Enquiry data is kept for as long as needed to handle your request and for legitimate follow-up. If you become a patient, medical records are retained for the periods required by Turkish health legislation. Marketing preferences are kept until you withdraw consent. When retention periods end, data is deleted or irreversibly anonymised.

6. Security

Your data is protected with encryption in transit (HTTPS), role-based access controls, audit logging of access to records and files, and regular backups. Health information is isolated so that only clinical staff can view it.

7. Your rights

Under KVKK Article 11 and, where applicable, the GDPR, you may:

learn whether we process your data and request a copy of it;
ask for inaccurate data to be corrected;
request deletion or anonymisation of your data (see our Data Deletion page);
object to processing or withdraw a consent you previously gave;
lodge a complaint with the Turkish Personal Data Protection Authority (KVKK Kurumu) or your local supervisory authority.

To exercise any of these rights, e-mail us at info@alpismile.com. We respond within 30 days at the latest.

8. Changes to this policy

We may update this policy from time to time. The current version, with its date, is always published on this page.

9. Contact

DEEP SMILE ÖZEL SAĞLIK HİZMETLERİ TURİZM İNŞAAT VE TİCARET LİMİTED ŞİRKETİ
Güzeloba Mah. Yaşar Sobutay Bulv. Ekşioğlu Holding Blok No: 87/-, Muratpaşa / Antalya, Türkiye
info@alpismile.com · +90 242 402 06 07